Frequently Asked Questions (FAQ)

Where do I get the app?

Download it from either the iTunes AppStore (iPhone/iPod/iPad) or the Google Play Store (Android).

Where do I get a username? How do I create an Arqspin account?

You do that here.

How do I create a spin?

Watch this video for a brief demonstration of how to create your first spin.

How much does this cost?

The app is free. Creating an account is free. However, with a free account there is a limit on the number of spins you can share and the number of times your spins can be viewed by other people in one month. If you’d like to share more spins, increase your view limit, or access advanced features of our software you will need to upgrade your free account to one of our paid plans. Please review our different service plans here.

What happens if I reach my monthly view limit?

Our policy on bandwidth overages is explained here.

I’m an owner/manager/employee at a big company and we want to add 360 photography to our website. Do you offer “enterprise” service plans that include things like on-premise hosting, unbranded viewer, much higher bandwidth limits, etc.?

Indeed! Arqspin is a very powerful and full-featured platform for creating, editing, and hosting interactive 360 photos. It’s already being used by many large businesses and enterprises. Please write us at biz@arqspin.com and tell us more about your project.

Where can I get a turntable?

Read about options for buying or building your own turntable here.

Where can I get a fancy 360 photography setup with professional lights, a motorized turntable, and a nice backdrop?

Read this blog post.

How do I publish a spin from the app to my account?

First, log into your account from inside the app. If you haven’t created an account yet read the answer above. After you create an account, to login from the iOS app, tap the “login” button in the top right corner of the library view and enter your correct username and password. In the Android app, tap the “login” button also in the top right corner of the library view or in your tray and enter your correct username and password. Once you are logged in, tap on the spin you would like to publish and tap the share icon in the bottom center in iOS or the “publish” button in the Android app.

How do I share a spin that I’ve made in the app over email, Facebook, Twitter, etc.?

First you will need to publish the spin to your account. If you don’t yet have an account please read the answer above. If you don’t know how to publish a spin please read the answer above. After you have published the spin, there will be options to share your spin via email, SMS, Facebook, Twitter, etc. from within the app. Alternatively, once a spin is published you can login to your account, navigate to your your shared spins page, and click on the spin you want to share. This will take you to that spin’s public page that anyone on the Internet can visit. You may either copy+paste the URL of the spin’s public page into an email, Facebook post, tweet, etc. or click one of the share buttons along the bottom of the spin.

How do I embed a spin on my website?

Read this blog post.

How do I embed a spin in my eBay listing?

Read this blog post.

How do I embed a spin in my WordPress blog?

Read this blog post.

How do I embed a spin in my Amazon marketplace listing

Unfortunately, this is not currently possible. Please tell Amazon that you want this feature and, when you do, mention Arqspin by name.

I want to use my fancy DSLR camera to create spins. Is that possible?

Read this blog post. Note that published imported spins is only currently possible on our pro plan. You can review our different service plans and pricing here.

Where happens to my spins once they are published from the app?

When you publish a spin from the app it is uploaded to our servers where it is processed and then deposited into your collection of shared spins. You can review and manage your shared spins by logging into your Arqspin account and navigating to your shared spins page.

Why isn’t ______ working in the Android app?

Our Android app is still in BETA, which means we are still testing certain features and device compatibility. If you’ve discovered a bug or have a gripe please let us know by writing androidbeta@arqspin.com. We appreciate the feedback!

Why isn’t _____ working in the iPhone/iPod/iPad app?

If you’ve discovered a bug or have a gripe please let us know by writing support@arqspin.com. The more information you can share about the problem the better.

How can I edit a spin after it’s been published in the app?

After a spin has been published, you will need to clone it before it can be edited. The cloned spin can be further edited and republished, but doing so will create a separate entry in your collection of shared spins.

There are odd vertical band artifacts in my spin. What’s up with that?

You are probably using fluorescent lights which are interfering with the camera in your device. Use incandescent bulbs instead. Here is an example spin that shows this type of interference: http://arq.io/3suhxbv9bbgdd

I captured my spin when my device was in portrait/landscape orientation but the app through it was still in landscape/portrait orientation and the spin came out sideways. How do I rotate the spin to correct this?

This is currently only possible in our Android app. Enter the crop mode and select the “Rotate” button. Each time that button is pressed the spin is rotated 90 degrees counter-clockwise. To avoid this issue in the iOS app, be sure the orientation of the device is not locked and make sure the app changes its layout when you move from a portrait orientation to landscape or vice versa.